Active Technology

The computer maintenance, support and repair arm of the Actopia group of companies; formed in 1993, Active Technology believes that information is the blood of business, where the computers and networks are the heart and arteries that move it around.  Just as clogged arteries or a malfunctioning heart can lead to serious complications, so can a badly implemented or unreliable IT system.  We believe far too many Internet and technology companies have lost sight of the human element of business.  When you work with Active Technology you'll discover that we focus on the customer as much as we focus on the technology—after all, it can only be as good as the people who deliver it.

Active Technology provides a wide range of computer systems and services to its clients from both business and government, to home users.  In around 20 years we have earned a great reputation for offering only the highest possible performance in everything we do.  Recently, several business excellence awards have proven our team to be the trusted choice.  Whatever you need—from a 50-user computer network installation with full service level agreement, or just a reliable business computer—we will not compromise our reputation by competing on price alone!

Contact us

You can reach Active Technology in a number of ways:

• Call us on 01296 398561
• Start an instant live chat with one of our sales executives (when available)
• Email us via enquiry at activetechnology dot co dot uk

We look forward to hearing from you.

A contract solution

If you have a networked IT system, it is important to get the best out of it.  You should keep it maintained on a regular basis and have access to qualified engineers when required.  A high quality, responsive preventative maintenance contract from people you can trust is critical if your business relies on computers; whose does not?  Each contract is tailored to the client's individual requirements, very few needs are the same.

We have a range of support services to suit most budgets.  For example:

Preventative maintenance

Monthly or quarterly visits which include a list of actions to check that:

• Security software is installed and being updated frequently and correctly - anti-virus, spam filtering software etc.
• Any spyware, malware, or other unnecessary software is removed to uphold privacy and prevent system slow-down
• Frequent software updates are correctly installed to deliver more security and better user experience
• Backup systems are operating correctly and periodically test backup restoration
• Routines are in place to monitor critical hardware for deterioration

Initially, we would visit your site(s) to see what's involved and to discuss all your requirements before putting together a tailored proposal.  A minimum contract period of 12 months applies to this type of solution.

Contact us

You can reach Active Technology in a number of ways:

• Call us on 01296 398561
• Start an instant live chat with one of our sales executives (when available)
• Email us via enquiry at activetechnology dot co dot uk

We look forward to hearing from you.

Non-contract options

For non-contract corporate clients and home users, we have the following services.

In-house engineering

Bring your repairs to our Aylesbury town-centre workshop for:

• Fault diagnosis
• Server and workstation repair
• Complete check and service
• Standard, express and super express priority options

On-site engineering

Our engineers visit your office or home for:

• New installations
• Server/PC fault diagnosis and repair
• Disaster/Data recovery including backup setup / test
• IT System health check and report

Telephone technical support

For non-contract clients we have support hotlines to cover workstations, servers, networks, peripherals and security (charged by the hour with a purchase order).  Personal computers can also be supported depending on circumstance.

Contact us

You can reach Active Technology in a number of ways:

• Call us on 01296 398561
• Start an instant live chat with one of our sales executives (when available)
• Email us via enquiry at activetechnology dot co dot uk

We look forward to hearing from you.

Bundled IT support packages

As a guide we also provide fixed price solutions from 3-month contract terms.

Your IT Engineer

Your IT Manager

Standard maintenance package for only £300 per month

• Quarterly Business Reviews with your Account Manager to discuss the performance of your system and our level of support. Agreeing any changes required to support your day to day activities and ensure acceptable levels of system availability.
• Agreeing the individual roles and responsibilities needed to maintain the security of your system and the division of responsibilities. Taking into account the capabilities of your own staff.
• Remote monitoring of your system and email 24/7.
• Routine preventative maintenance visits (as detailed above) by an engineer once a month to carry out system checks and review the system support log and any user queries.
• Liaison with 3rd party suppliers of hardware, software and services such as broadband/ internet services.
• Discounted rates on remote backup, spam filtering
• Agreed system training either by our own staff or third parties at published rates less 20%

Your IT Director

Superior maintenance package packages start at £400 per month.

• Working with your Directors to make recommendations about the development of your IT system over the medium and long term. One annual business review with one of our Directors.
• Quarterly Business Reviews as described above
• Agreeing individual roles and responsibilities as described above.
• Remote monitoring of your system and email 24/7.
• Routine preventative maintenance visits (as detailed above) by an engineer twice a month to carry out system checks and review the system support log and any user queries.
• Bespoke package to include the support capabilities needed by your operation including on site engineering, helpline, off site data storage, email management, spam filtering, website design and maintenance etc.
• Liaison with 3rd party suppliers of hardware, software and services such as broadband/ internet services.
• Agreed system training either by our own staff or third parties at published rates less 25%

Contact us

You can reach Active Technology in a number of ways:

• Call us on 01296 398561
• Start an instant live chat with one of our sales executives (when available)
• Email us via enquiry at activetechnology dot co dot uk

We look forward to hearing from you.