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Privacy Statement and GDPR Compliance

Business Privacy Policy

This privacy policy sets out how Actopia Communications Limited (hereafter referred to as ‘Actopia’, ‘we’, ‘us’ or ‘our’) uses and protects any information that you give us.

Actopia is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Actopia may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 24/05/2018.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our website

Personally identifying information

Almost all website visits reveal the following information:

This is common practice to diagnose issues and analyse abuse of a website.  We only use this information to help our website work better for you and it is deleted within a few weeks.

When you submit a communication through our website with your personal information, it will only be used for the purposes of contacting you in return.  Your information will not be resold and nor will we use it to market to you unless you explicitly opt in or purchase a product or service.  After which you will be offered a link to opt out with each marketing message, or you can e-mail enquiry at actopia dot co dot uk and state that you wish to opt out.  Other than analytics, only the information you type into your communication is the information we receive.  You may write/e-mail us via enquiry at actopia dot co dot uk to modify or delete the information we hold about you.

Third-party analytics

This website uses Google Analytics.  Follow this link to find out how Google uses information from sites or apps that use its services.

Third-party live chat

This website uses tawk.to on sales pages, a live chat tool through which you can ask us questions about our products and services and get an immediate response when we're online.  It uses cookies to streamline the experience as you browse between pages.  As well as providing us with additional real-time analytics about your visit, in order to help us best serve you, it also deduces your approximate location when you initiate a chat request.  You can choose to share your name and/or email address.  Anything you input is stored by tawk.to for our reference should you revisit in future.  Follow this link to find out about tawk.to's privacy policy.

Cookies

This site may use some unobtrusive cookies to store information on your computer.

Some cookies on this site are essential, and the site won’t work as expected without them.  These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site.  If you’re not happy with this, we won’t set these cookies but some nice features of the site may be unavailable.

In its default setup, your web browser will accept all cookies.  Privacy can be improved without compromising functionality by blocking third-party cookies.  You can set your web browser to disallow cookies from this website too, but it may affect its operation now or if we introduce new features in the future.  We hope that you will continue to allow cookies to help us improve the experience our website delivers.

Managing cookies in:

By using our website you give implicit consent to the storage of such cookies, unless you have elected to disable cookies in your web browser.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

GDRP Compliance

Data stored

We store personal information (such as your name) in relation to the information held about the company they/you own and/or work for.  This means we do not store specific personal information on our clients.

With respect to the data we hold, we share that data only with:

All data is backed up onsite to a main server.  Data is collected by Actopia, and that data is usually acquired when clients first purchase something from us, or you contact us via our website or email.

Actopia will offer every client choice and control.  Other than for the purposes of supplying services or sending important information regarding our company, any other use of personal data, for example marketing or promotions, will require a record of consent.

Right of access:

Right to restriction:

The right to be forgotten:

Data Protection Contact Details

You may request details of personal information which we hold about you.  If you would like a copy of the information held on you please write to The Data Protection Officer, Actopia Communications Limited, Suite 15 Prebendal Court, Oxford Road, Aylesbury, HP19 8EY.  Alternatively, email dpo at actopia dot co dot uk stating your name, company and account reference (if known).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address, and we will correct any incorrect information within 72 hours of the request.